THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
This notice explains how HomeCare Solutions of East Texas uses and discloses your protected health information (PHI), your rights, and our responsibilities under the Health Insurance Portability and Accountability Act (HIPAA). Please contact us with any questions or concerns.
How We Use and Disclose Your PHI
- Treatment: Share PHI, including photos of wounds, with doctors, nurses, therapists, or equipment providers for your care (e.g., a nurse informing a physician about your condition or sharing a wound photo to assess treatment).
- Payment: Use PHI to bill Medicare, Medicaid, insurance, or you for services (e.g., sharing treatment details with your health plan).
- Health Care Operations: Use PHI to improve care, train staff, or assess services (e.g., reviewing records to evaluate staff performance).
- Other Uses: Contact you for appointments, recommend treatment options, or share PHI with family/caregivers involved in your care (with consent). We may use PHI for disaster relief, public health (e.g., disease reporting), or as required by law (e.g., court orders, abuse reporting).
- Special Situations: Disclose PHI for organ donation, workers’ compensation, health oversight, law enforcement (e.g., subpoenas), coroners, or national security, per legal requirements.
Uses and disclosures not listed in this notice require your written permission, which you may revoke in writing, though prior disclosures can’t be undone. Most uses and disclosures of psychotherapy notes, uses and disclosures for marketing, and the sale of your PHI require your written permission.
Your Rights Regarding PHI
- Inspect and Copy: Request in writing to view or copy your medical/billing records, within 30 days, as required by Texas law. We may charge for copying/mailing. Denials are rare and reviewable by another professional.
- Amend: Request corrections to inaccurate PHI in writing, with a reason. We may deny if the information wasn’t created by us or is accurate.
- Accounting of Disclosures: Request a list of PHI disclosures (past 6 years in writing). The first list in 12 months is free; additional lists may incur costs.
- Restrict Disclosures: Request limits on PHI use for treatment, payment, or operations, or to family/caregivers, in writing. We’re not required to agree unless it’s for payment/operations and you’ve paid out-of-pocket.
- Confidential Communications: Request specific contact methods (e.g., mail only) in writing. We’ll accommodate reasonable requests.
- Paper Copy: Obtain a paper copy of this notice at any time by calling 409-331-9492 or visiting our office.
Our Responsibilities
- Maintain the privacy of your protected health information (PHI), as required by law, and notify you if we cannot agree to a restriction.
- Provide this notice and abide by its terms.
- Notify you within 60 days if a breach of your protected health information occurs, as required by federal law. To report a suspected breach, please contact our office.
- We keep your care records for at least 5 years, as required by Texas law, or longer if mandated by federal regulations.
- Notify you of major changes to privacy practices, posting updates in our office and on this website.
We reserve the right to change the terms of this notice and to make the new notice apply to all PHI we maintain. A changed notice will be available on request, in our office, and on this page.
Complaints
If you believe your privacy rights have been violated, you may file a complaint with us by calling 409-331-9492 or writing to HomeCare Solutions of East Texas, 208 W Bluff St #B, Woodville, TX 75979. You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, at 1-800-368-1019, www.hhs.gov/ocr/complaints, or 200 Independence Avenue, S.W., Washington, D.C. 20201. We will not retaliate against you for filing a complaint.
Contact
For questions about this notice, contact our office at 409-331-9492, 208 W Bluff St #B, Woodville, TX 75979.
Effective date
September 4, 2025
Language assistance and auxiliary aids
ATTENTION: Language assistance services and appropriate auxiliary aids and services, such as qualified interpreters, sign language interpreters, and information in large print or other formats, are available to you free of charge. Call (409) 331-9492.
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (409) 331-9492.
CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số (409) 331-9492.
注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 (409) 331-9492。
주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. (409) 331-9492 번으로 전화해 주십시오.
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PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa (409) 331-9492.
ATTENTION : Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le (409) 331-9492.
ध्यान दें: यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। (409) 331-9492 पर कॉल करें।
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ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: (409) 331-9492.
સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો (409) 331-9492.
ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните (409) 331-9492.
注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。(409) 331-9492 まで、お電話にてご連絡ください。
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